German-speaking Service Operations Specialist.

Charlton Morris is proud to have partnered with a global leader in the microscopy space, who are looking for a German-speaking Service Operations Specialist to the team at their HQ in Milton Keynes.

Our client has helped shape the future of microscopy for over 170 years by developing ground breaking optical and digital solutions. As a global leader, they are driven by continuous improvement to excite their customers and to create the best work environment for their people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of their success.

Want to be part of a company whose products are part of cutting-edge research around the world? Join the team in their commitment for brilliant solutions and insight.They are pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Service Operations Specialist

Supporting the DACH region, Must speak Fluent German.

This very interesting position is in Milton Keynes and reports to the Service Delivery manager EMEA. This is a key position which provides support Internal Service teams in all forms and medias. This will include but is not limited to Service Contract and MP creation. Processing spare part returns from customers and field service engineers and completing work orders for customer Invoicing.

YOUR RESPONSIBILITIES

• Process customer orders for Service Contracts.
• Create Maintenance plans jobs (PM’s) for the Field Service engineers in SFDC.
• Process all completed work orders from Field Service engineers through to Invoicing the customer.
• Process spare parts returns, and monitor their progress through the process.
• Maintain Service Inventory.
• Process credit resolutions for customers in accordance with the Credit Control department.
• Work closely with the complete Service Delivery team to ensure all necessary transactions are completed in a timely manner.
• Book collections with logistics companies.
• Identify fields of improvements and optimization and work with the different Services team members to prioritize and roll out continuous improvement activities and projects.

OUR EXPECTATIONS

• The post requires the successful candidate to be highly organized, flexible, able to work under pressure and be adaptable to changing requirements and deadlines. High sense of integrity and compliance.
• High customer orientation planning, organizational and decision-making ability, prioritizing tasks.
• Experience in multitasking jobs requiring parallel processing of multiple activities

WHAT WE OFFER

• Attractive Benefits Package (Pension, Healthcare and many more benefits)
• Competitive Salary as well as relocation packages
• Continuous training, support and focus on your personal development

If you feel like this could be the perfect challenge for you then please do apply below!